Adding a Live Chat to your website will not guarantee the visitor to lead generation, rather using it at the right moment will create significant impact on user experience and rate of lead generation. We love to work with the marketers and bring the best out of their sales team with our tools.
Our live chat is designed for unlimited chats with unlimited seats. Log in as the administrator to manage every team member. Categorise conversations by tags. Create tag and group the visitors based on their queries.
Customers can start a conversation anytime when surfing your website. We strive to provide a seamless experience across platforms.
Whether your visitor comes from Desktop or iPad or Android Phone the chat can be initiated in real time.
Multiple chat agents can login simultaneously and reply to the assigned visitors and pick the live visitors in a click.
Ecommerce websites can get most out of this by decreasing the shopping cart abandonment ratio and pointing them in the right direction.
Customer profiles and real-time customer activity reduces back-and-forth and lets your team to start or resume personalize live chat conversations.
Treat your loyal customer with a personal touch. At a glance you can segregate new visitor and return visitors.
Browse through your previous communication with a visitor using chat histories. Send chat communication via other source such as email if they are offline.
Improve the customer satisfaction. Make use of detailed reports and analytics to measure your customer and serve them efficiently.
Numbers are more important when you want to see the progress of money and time you spent on a website.
Integrate the Chat conversation with the CRM such that you can easily track agent activity, including number of chats received, handled chats and missed chats.
Integrating the Live Chat with CRM helps in keeping touch with the visitor for the long run and make your customer to feel how value they are.
You can do much more with the data collected from the website by connecting it to other apps you use like Zoho CRM, Salesforce or SOCAmps CRM.