Ways to Increase your sales figures through Live Chat
To increase your Sales Figures through Live Chat, acknowledgement of the importance of Live Chat is essential. And Sales is all about NUMBERS. Because Numbers mirror the growth of a Business. For this reason, no wonder, Business people are coming up with various innovations to see that increase in figures to expand their Business. So when both passion and intellect comes together, we can witness an explosion of creative and peculiar discoveries.
That is how the combination lead to various messaging applications designed to ease the way of communication. Now it has found its place in the Corporate field as Live Chat phenomena.
So how can we use this Live Chat to see a positive change in your Sales Figures?
1. Provide a PERSONALISED Service
The idea of integrating a Chat Box is not just to initiate a chat but to capture the response or view of your customers on your service. So Integrating just a Chat Box will not increase the sales figures readily as you wish. And more often intervening in their process while they’re glancing at your website will not work either.
Therefore instead of providing a plain chat box, personalise it, with your customer care executives pictures and catchy slogans which represent your Brand. Personalising your service will result in a good understanding of your work ethics, which makes visitors to connect with you easily.
2. Have People who speaks your Brand
Providing a personalised service is just an initial step. But to communicate your idea of work and service from behind the screen needs through knowledge on both. Also the Conversation should feel like a real one and not as a virtual chat. So when you have people who speaks your brand, the visitors connect with your product easily and make a move.
3. Timely Triggers
This is one of the smart ways to make visitors initialise a chat with you and convert them into a sale. All you need to do is give them their space so that you can get an idea of which page they’re leaning at. Using the knowledge create triggers such as discounts you offer for the product or same products in the similar price range. Timely triggers won’t disrupt their experience but help them to make a decision.
4. Your Website and Live Chat People Doesn’t Match
This also may be one of the reasons if you are not seeing an increase in your Sales. Even though we covered this in the second point, the point is made to stress the importance of having everything in sync. Your Live Chat people may let you down if they don’t capture the essence of your work.
Live Chat is a great option to have that One on One interaction with your customers. Also to really understand their expectations from your service. So when you fail to provide a means to communicate, the relationship is lost and the distressed customer just leaves. Therefore don’t compromise the integrity of your work and be smart enough to use the Live Chat tool.