Contact Form Integration
SOCAmps Live Chat also provides Contact Form integration, which removes the need to check up on e-mail and create Conversations in a Different Channel (E-Mail) altogether through the website. It is a simple add-on to your existing website, wherever you need the Contact Form just a small html element will do the trick of collecting Visitor Information (mandatory and optional parameters) as configured via the SOCAmps Live Chat Portal. There also is available a Contact Form Popup for integrating it with all the pages of the WebSite.
All Websites tend to have Contact Forms. But most contact forms get integrated to messy e-mails – which when monitored will get good results and if not monitored, get bigger waste of time for the Customers as well as the Visitor. With SOCAmps Live Chat Contact form integration, it becomes a open ticket in the Live Chat Console which in turn can be addressed based on Agent’s discretion immediately and will ensure a response by the Agent.
Floating Contacts Bar
As part of our integration web developers can also integrate a floating bar of contact form. This ensures a Visitor is tuned for any of the CTAs preferred by the Web Developer. We are also working on plugins such as CTAs when the Visitor intends to close the Site Window and more.