Visitors are tracked as they enter the website, where they were from, where they are going, what are they interested on and more. Hence, when an agent connects with them via live chat, they are able to instantly relate with the user’s requirement and address them explicitly.
Our tool scans, extracts and analyses history with the context. Use this to get an idea of your visitor browsing habits – which page gets most visit, what people search for, which button works, content placement to seek attention, and many more.
From the moment the Visitor enters the website, our scripts analyze the patterns of pages visited by the Visitor.
We provide a unique context to the Chat Agent such that he addresses the request from the Visitor in the best manner possible.
Not just Context, the Live Chat Portal allows you to recognize the relevance of the Visit and how often this has happened.
Hence, the agent can decide whether to initiate chat or leave the Visitor to himself.
Customer History and Analytics provides an intriguing perspective on the requirements of the customer or a string of customers.
Thus, enabling the automated behavioral rules engine to provide what the customer is looking for at the right moment and the right manner.
Both of the above will enable increased bottom line.
Thus providing one of the most beneficial tools for the Chat Agent as well as the Organization as whole.
We have a Custom workflow manager which allows the user to give the input as data and get the actionable triggers based on the input
Our workflow feature is a powerful tool which decides basic YES or NO to any complex scenarios.
The triggers created are not based on any settings, rather its purely relay on user behaviour.
Validate & calculate the form values and store the data in the Pretain Engine™ memory for further workflow.