“With the integration we were able to convert more customers via initiation of Live Chat. We also were able to identify that some of our pages had weak points which made customers rethink or bounce from our site. We ensured such pages are corrected, which ensured that we were able to serve our customers well. It has been great pleasure working with SOCAmps Live Chat Team, they were really helpful and provided all the necessary inputs to improve.”

“Our Online Store was already going strong with our existing customers coming back again and again, we tried SOCAmps Live Chat as an experiment and kept an eye on the recurring and new unique visitors. We identified that most of our new visitors were coming browsing and then bouncing. We were baffled, we found out that once we initiated a conversation with them usign the Chat, we were able to convert more than 50% of such customers. Thanks to SOCAmps Live Chat.”

“We had a technical partnershhip with one of the Chat Software Vendors, they had a lot of limitations and were also very costly for our Customers. Moreover, their responsiveness was horrible for support queries. When we heard about SOCAmps Live Chat, with heavy heart we moved away from our existing vendor. Moving over 100 websites within a few days was no easy task, but the SOCAmps Live Chat Team was very co-operative, helpful, supportive & moreover their pricing was the right model for the market. Now, our customers are happy with better conversions, better support and moreover a friendly face in SOCAmps Live Chat. With SOCAmps Live Chat we are more profitable too!”

“When we started our YES Cart Deal website, we were very timid on how we are going to pull this off. In the initial days, we were always having an eye on the mailbox and phones which once start flowing/ringing will never stop. We were fed up having to manage multiple numbers and answering from different e-mail accounts, only to see that as we miss one follow up, the customer was gone. That was the moment we heard about a wonderful Follow Up Tool, SOCAmps CRM and its integration with website with Live Chat Plugin. Once we added this, our e-mails and phone volumes were reduced and we were able to follow up with all the customers on time every time. Thanks SOCAmps Team.”